Shipping policy

Last updated: 8/11/2026

Shipping Area

We currently ship to addresses within the United Kingdom.

Processing Time

Orders are processed within 2-3 business days (excluding weekends and holidays) after payment confirmation.

Shipping Rates & Delivery Estimates

We only ship to the United Kingdom.

Delivery times are estimates and not guaranteed; they may be affected by carrier delays or extreme weather.

• Order Processing: 2–3 business days (Monday–Friday)
• Shipping Transit: 4–9 business days (Monday–Friday)
• Estimated Total Delivery: 6–12 business days
• Daily Order Cut-Off: 6:00 PM
• Time Zone: Greenwich Mean Time (GMT)

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Lost or Stolen Packages

Hartford & Co. is not responsible for packages lost or stolen after delivery confirmation. If your tracking shows delivered but you haven't received your package, please contact us at info@hartfordandco.com and we'll help investigate.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address.

Shipping Origin

All of our products are shipped directly from our fulfillment centers in China.

Contact Details

Business Name: Hartford & Co
Legal Entity / Owner: GS Company
Business Registration Number: 18619541008
Business address: Via Fontespina 30, Fiumicino, RM, 00054, Italy

Customer Service Hours
Monday to Friday: 9AM - 4PM (GMT)
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.

Email: info@hartfordandco.com

Phone: +44 20 3807 1513