Orders & Payment
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay and Google Pay. All transactions are encrypted and processed securely.
Can I change or cancel my order after it's placed? You can modify or cancel your order within 24 hour of placing it. After that, our fulfillment team begins processing, and we're unable to make changes. Contact support as soon as possible if you need to make a change.
Shipping & Delivery
How long does shipping take? Standard shipping typically takes 6-12 business days.
Do you ship internationally? We only ship to United Kingdom.
How can I track my order? Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order anytime by going in the "Track Your Order" section of the website.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery, provided items are unused, unworn, and in their original packaging. Simply start a return request by contacting our support team.
When will I receive my refund? Once we receive and inspect your returned item, refunds are processed within 10 business days to your original payment method. You'll get an email confirmation once it's issued.
Account & Support
Do I need an account to place an order? No, you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout, and view your order history.
How can I contact customer support? You can reach us via email, or through our contact form, all linked in the footer of our site. Our support team typically responds within 24 hours on business days.
Contact Details
Business Name: Hartford & Co
Legal Entity / Owner: GS Company
Business Registration Number: 18619541008
Business address: Via Fontespina 30, Fiumicino, RM, 00054, Italy
Customer Service Hours
Monday to Friday: 9AM - 4PM (GMT)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.
Email: info@hartfordandco.com
Phone: +44 20 3807 1513